Terms of service

1. Scope

These terms and conditions apply to all orders placed through our online store. Our store is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity. A business is a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity.

2. Contracting Party, Conclusion of Contract, Correction Options

By placing products in the online store, we make a binding offer to conclude a contract for these items. You can add products to your cart without obligation and correct your entries at any time before submitting your binding order.

The contract is concluded when you click the order button, accepting the offer for the items in the cart. You will receive a confirmation email immediately after submitting the order.


3. Contract Language and Storage

The language available for concluding the contract is German.

We store the contract text and send you the order data and our terms in text form. The contract text is available in your customer account.

4. Delivery Conditions

Shipping costs may be added to the product prices. Details are provided in the offers.

Delivery is via shipping only; self-collection is not possible.

5. Payment Methods

The following payment methods are available:

  • Credit Card: Charged immediately upon placing the order.

  • PayPal / PayPal Express: Redirected to PayPal to complete the transaction.

  • Sofort by Klarna: Redirected to Sofort for online banking payment.

  • Google Pay / Apple Pay: Available if registered and activated.

  • Amazon Pay: Redirected to Amazon for address/payment method selection.

  • Klarna Invoice / Installments: Available only to consumers, payment directly to Klarna, 14-day payment term or flexible installment payments with terms provided on Klarna’s website.

6. Retention of Title

The goods remain our property until full payment is received.

7. Transport Damage

If products are delivered with obvious transport damage, please report them immediately to the delivery provider and contact us. This does not affect your legal rights but helps us process claims with the shipping company.


8. Warranty and Guarantees

Unless otherwise expressly stated, statutory warranty rights apply.

Used goods: warranty claims expire one year after delivery unless a defect is reported within that first year.

The limitations above do not apply to claims resulting from:

  • injury to life, body, or health

  • intentional or gross negligence

  • breach of essential contractual duties (cardinal obligations)

  • agreed guarantees

  • product liability law

Any additional warranties and conditions are specified per product and on our website.

Customer service is available weekdays 9:00 AM – 6:00 PM via support@try-greeny.com


9. Liability

We are fully liable for damages caused by:

  • injury to life, body, or health

  • intent or gross negligence

  • breach of cardinal duties (see above)

  • product liability law

For minor negligence involving cardinal duties, our liability is limited to typical foreseeable damage. Otherwise, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution: [https://ec.europa.eu/consumers/odr/].

We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

11. Youth Protection

If your order includes age-restricted products, we use a secure method to verify your identity and age. Delivery only occurs after verification and only to the person who placed the order.